REFUND POLICY

We stand behind our work. Learn about our refund policy and how to request a refund if needed.

Last updated: January 15, 2024

Effective date: January 15, 2024

30-Day Money-Back Guarantee

We're confident in the quality of our services. If you're not completely satisfied within 30 days, we'll provide a full refund.

Refund Eligibility

Eligible for Refund

Service not delivered as promised
Technical issues preventing service use
Cancellation within 30-day guarantee period
Billing errors or duplicate charges
Service downtime exceeding SLA commitments

Not Eligible for Refund

Change of mind after project completion
Custom development work already delivered
Services used beyond the trial period
Violation of terms of service
Requests made after 30-day period

Refund Process

Submit Request

Within 30 days

Contact our support team with your refund request and reason

Review Process

2-3 business days

Our team reviews your request and verifies eligibility

Approval Decision

1-2 business days

You'll receive notification of approval or denial with explanation

Refund Processing

5-10 business days

Approved refunds are processed to your original payment method

Service-Specific Policies

Subscription Services

Monthly and yearly subscriptions can be cancelled at any time. Refunds for subscription services are prorated based on unused time remaining in your billing cycle.

• Monthly subscriptions: Refund for unused days
• Yearly subscriptions: Refund for unused months
• No refund for partial month usage under 7 days

Custom Development

Custom development projects have specific refund terms based on project milestones and deliverables.

• Full refund if project hasn't started (within 48 hours)
• Partial refund based on completed milestones
• No refund after final delivery and client approval
• Scope changes may affect refund eligibility

Important Notes

Refunds are processed to the original payment method used for the purchase
Processing times may vary depending on your bank or payment provider
All refund requests must be submitted in writing via email or support ticket
We reserve the right to deny refunds for suspected fraudulent activity

Request a Refund

To request a refund, please contact our support team with the following information:

• Your account email address
• Order or invoice number
• Reason for refund request
• Any supporting documentation

Email: support@voidlabs.dev

Subject: Refund Request - [Your Order Number]

Response Time: Within 24 hours

VOID LABS

Born from the void, creating digital excellence that transcends boundaries and shapes the future.

SERVICES

Services